loader image

Terms and Conditions


We offer a standard 7 day turn around, with an extension to 2 weeks in busy periods. We do also offer range of additional services such as an express, 3 day, turnaround and an emergency, 24 hour turnaround Monday-Friday. These both incur additional charges, and these will need to be agreed and confirmed prior to collection.

Bagging of Orders

If your rugs are particularly wet and / or muddy, please pop them in a bag prior to collection otherwise we may not be able to take them for you at our agreed appointment.

Repair Only Jobs

Please note: we will not repair rugs that have not been cleaned. They do not have to have been cleaned with ourselves but due to health and safety of our team, and the care to our machines, we simply cannot do it.

Payment Terms

1: We can accept payment either by a BACS transfer, credit/debit cards or by cash on return of the items to you or collection from store. Payment will be required before we return the order to you.

2: A formal invoice, on headed paper, will only be given upon request unless you are acting on behalf of a business.


Disclaimer 1.0: We often do not meet our customers each time we collect and deliver an order. Please note, we will not take responsibility for the items before we have collected them, after we have dropped them or any other time that they are not in our direct care.

Disclaimer 2.0: We take down a very detailed account of all items given to us by yourselves. This inventory is taken as quickly as we can do and before the items enter the laundry room in any fashion. Therefore, in the rare event of a lost or damaged rug, we will only replace items that can be proved were given to us. However, any damages or losses that occur whilst in our care, that can be proven, will be rectified or replaced without question.

Scroll to Top